Fayaga Return/Refund Policy

At Fayaga, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, and we’re here to make the return process easy and hassle-free.

What can be returned?

You can return most new, unused, and unworn items purchased online within 30 days of delivery for a full refund. Some exceptions may apply, such as:

  • Items that have been used or damaged
  • Items that are missing original packaging or tags
  • Items that are on sale or clearance

How to return an item?

To return an item, please follow these steps:

  • Contact Us: Initiate your return by contacting our customer service team through email at info@fayag.com or by phone at +923162279072 . Be prepared to provide your order number and the item(s) you wish to return.
  • Return Authorization: We will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how to return your item(s).
  • Safe Packaging: Pack the item(s) securely in the original packaging, if possible.
  • Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method with insurance for your protection.

Refunds:

Once we receive your returned item(s) and verify that they meet the return criteria, we will issue a full refund to your original payment method within 5 business days. Please note that it may take additional time for your bank to post the refund to your account.

Exchanges:

We currently do not offer direct exchanges. However, you can return your unwanted item(s) and place a new order for the desired item(s).

Exceptions:

  • Final Sale Items: All final sale items are non-refundable and non-exchangeable. This will be clearly marked on the product page.
  • Damaged Items: If you receive a damaged item, please contact us immediately at info@fayaga.com We will arrange for a replacement or refund at our discretion.

Additional Information

We reserve the right to modify this return policy at any time. We encourage you to review this policy periodically for any updates.

By shopping at Fayaga, you agree to these terms and conditions.